Rooted in Value
Accolades vs. Action
We have many accolades to tout at Kentwood Real Estate, but we’re laser-focused on the customer service actions needed to meet both our clients’ expectations and their goals. Without a deep concentration on the excellence of service, we would never get to the point of raving fans, testimonials, and accolades.
Consumers today have a plethora of models, systems, portals, and personalities to choose from as they embark on their real estate journey. Our team of commercial and residential brokers are at the top of their game because they recognize that we’re in a service business. Real estate “sales” is customer service and expert problem-solving at its core.
Service as Value
I used to joke with clients when I was still in sales that I did a lot more than the average broker. Unlike agents who used the “Three P’s” as a marketing plan, (Put out a sign, Put it in the MLS and Pray,) I offered my clients a list of over 40 behind the scenes activities that they may not have realized their real estate broker should be accomplishing for them.
Does your broker conduct an ownership and encumbrance and tax search on your property or the property you’re making an offer on? Research the condition of the title and zoning? Make sure the HOA covenants and declarations are in your hands for review?
Does your broker complete a well-considered market analysis for the commercial property or home you’re selling and buying? (And explain how their knowledge and expertise informs that report?) How does your broker expose your property? Qualify prospects? Protect you from shady inquiries or unhealthy/unsafe showings?
Does your broker consistently seek feedback and provide it to you in a timely and valuable way? Negotiate on your behalf? Represent your best interests while balancing the needs of both buyer and seller to get to the end game desired?
Have you received an estimated net proceeds for a variety of prices? Been guided through the maze of legal documents and referred to an attorney if needed? Do you know if a complete appraisal package has been prepared and provided to the appraiser? Have you been guided through the inspection process and informed on how to best tackle these secondary negotiations?
But Wait! There’s More!
The list of what your Kentwood Real Estate broker can and will provide you in terms of service and support during your transaction continues. It’s so robust that you should make an appointment with a Kentwood broker for more detail soon.
Now is a great time to be a seller, and many buyers are looking for property to purchase. Reach out and learn about why we consistently earn awards and accolades at Kentwood. It’s because we make it about YOU!