Written by Kentwood president and CEO Gretchen Rosenberg
Rooted in… Change
In 1996 when I embarked on my career in real estate, I quickly learned that no two transactions, no two clients and no two co-op agents would ever be the same.
Experienced real estate brokers, whether they practice residential, commercial or leasing services, know this is a fluid business. They understand how change impacts people’s need for different surroundings. They also become adept at managing expectations and outcomes.
It’s reasonable for you to believe your real estate broker will be honest, forthright and ethical throughout your relationship and transaction. In fact, we have a duty to be just that. These relationships are bi-lateral, however, and in order to have the best working relationship it’s important for the consumer to be able to receive news and advice from their broker with an open mind. The best way I found to help clients manage expectations was to give them their options, wait a beat, and then ask them if they had any questions and how they wanted to proceed.
Once the options are weighed, sometimes with the advice of counsel, sometimes with the input of home inspectors, the next steps can be plotted. This is where an adversity to change can negatively impact the outcome. Real estate isn’t a zero-sum game, there are people on the other side of the transaction. People with their own motivations, hopes and desires. We must always keep the best outcome for our client front and center, while being open to changing course, giving here and there, or getting what we may not have expected. That’s negotiation.
Changes in circumstances, even when they’re a positive step forward in a life plan, can cause stress and anxiety. Top real estate brokers are attuned to this dynamic and assist their clients in finding the best way forward.
At the end of all of this change lies the outcome, and this is what Kentwood has always been about. Results for the people who have entrusted us with their life changes.
Our company purpose says it best:
At Kentwood, we believe in community.
That we accomplish more together.
That deep roots matter.
We inspire people to imagine the next steps in their life journey.